Helpdesk Support
Maxer Host offer 24/7 assistance via our support desk. You can submit a ticket via your Client Area (https://my.maxer.com/submitticket.php). Our team are here rain or shine, day or night. We respond to the majority of support tickets within a few hours. Many tickets are responded to in 10-20 minutes when we can. It may take longer if it's a complicated support problem or if we're exceptionally busy.
Phone Support
Phone support is available for sales & billing enquiries, and to discuss existing support tickets or basic set up questions. You must have a ticket number to reference when you call the support team so we can ensure we give you the best support! For all issues, big or small, we prefer clients submit a ticket so we can get you the quickest response, from the most qualified person, with links and detailed instructions when appropriate.
Our Support Team can be contacted via the phone numbers below.
Our phone lines are open 16 hours a day - Monday-Friday 9am-5pm GMT/UTC & Monday-Friday 9am-5pm AEST (GMT/UTC+10)
Please feel free to give us a call at our global locations:
- UK: 028 9002 5008
- Ireland: +353 1 691 7108
- US/Canada: 312 489 8319
- Australia: 038 518 4263
Note: Call the number most local to you and the systems will direct you to the office open at that time.
If we are unable to answer your call, it must mean we are really busy, so please submit a support ticket and we will respond to you as soon as possible.
Updated by SP on 13/01/2023
