If you have opted to utilize PayPal's Subscription option to pay your hosting fees, you are responsible for managing your own PayPal Subscription. Maxer Host does not manage or monitor PayPal Subscription activity and is not responsible for errors relating to PayPal Subscriptions.
Cancellation
If you cancel your service with us, or switch payment methods from PayPal to Credit Card (or any other payment method), you are responsible for canceling your own PayPal subscription through your PayPal account. Maxer Host cannot do this for you. Refunds are not guaranteed if you fail to cancel your PayPal subscription.
Double-Payments
If you are an active client and you find that PayPal has taken a double-payment, we have NOT double-billed you or taken two payments. This means you accidentally created a 2nd PayPal subscription. If this happens, you are responsible for canceling the duplicate PayPal Subscription. Refunds are not given for accidental duplicate subscription creations. This situation is simple to rectify. When we receive duplicate payments generated by your PayPal account, it is applied as an account credit. You should then cancel BOTH your PayPal subscriptions. Payment for future invoices will be taken out of your account credit. When your account credit runs out, you should re-create a PayPal Subscription or utilize our more convenient Credit Card or Direct Debit payment options in order to pay future invoices.
Maxer Host offers the option to use PayPal Subscriptions allowing automated payment. PayPal Subscriptions are an agreement ONLY between the client and PayPal and do not involve any agreements with Maxer Host. PayPal subscriptions are 100% managed by the client and not by Maxer Host. Maxer Host cannot cancel any PayPal Subscriptions. Therefore, should the client cancel their service or switch payment methods to a different payment method such as direct credit card billing, the client is responsible for the cancellation of their own PayPal Subscription through their PayPal account. Maxer Host is not responsible for canceling any PayPal subscriptions.
In addition, the client agrees that Maxer Host will not be held liable for any fees incurred by any PayPal subscription payments, erroneous or otherwise, such as bank NSF fees, over limit fees, or other fees associated with payment methods linked with the client's PayPal account, and/or any PayPal Subscription agreements between PayPal and the Customer.
How to cancel your PayPal Subscription
- Go to your PayPal account, and find the transaction where PayPal sent a payment to us.
- Click on the blue "Details" link.
- At the top you should see something about a Subscription Payment Transaction ID # and then "In reference to: S-XXXXXXXXXXXXXXXXXXX" (where the x's are is your Subscription number).
- You should click on the Subscription Number which should be blue and hyperlinked. This will take you to the subscription page.
- There will be a gray button at the bottom that says "Cancel Subscription".
- Click that button and PayPal will cancel your PayPal subscription.
Updated by SP on 06/01/2023
