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Articles

How to change or reset the password for your Maxer client area account

Recommended Password Security Practices We have a separate article regarding some of the most...
How to change or reset your passwords

Recommended Password Security Practices We have a separate article regarding some of the most...
Accessing your hosting control panel (cPanel)

Accessing your cPanel (hosting control panel) is very simple. A link is available in the 'New...
Affiliate Scheme - Earn commission when you refer clients!

Our affiliate scheme is a great way for our clients to earn commission on any referrals they...
Card authorisation issues with AIB (Allied Irish Banks)

We routinely assist clients in paying for new orders and renewals. We have noticed cards issued...
Common Password Security Practices

Password Age We always recommend changing passwords on a regular basis as a basic security...
Creating Contacts and Sub-Accounts

Please don't give anyone access to your own client area account. If you want to give access to...
I have paid for a renewal I do not want (including automatic renewals)

All the services we provide are subscription-based and are automatically renewed on their due...
I need a payment extension

We recognise that sometimes businesses and individuals experience cash-flow issues. If you need a...
I want to cancel my service or domain

Every customer has full access to manage their products via the Maxer Host client area at...
I want to set up a direct debit mandate

From January 2023 Direct Debit is now available to all Maxer clients! Maxer offer a variety of...
I want to use my credit/debit card to pay by phone

We accept all major credit/debit cards via our secure website. Unfortunately, we cannot take...
Large Domain Portfolios and Domain Renewal Options

We welcome clients of all sizes, especially those with large domain name portfolios! Our team...
My account has been suspended - help!

Firstly, please don't panic! Quite often an account gets suspended because of an overdue...
PayPal Subscription - Important Information

If you have opted to utilize PayPal's Subscription option to pay your hosting fees, you are...
Strong Customer Authentication (SCA) for Credit/Debit Card Payments

What is SCA? Strong Customer Authentication - most often referred to as SCA - is the name of the...
Terms of Service Violation - The Consequences

If you or one of your customers violates the TOS (Terms of Service), we will suspend that...
Upgrading / Downgrading My Hosting Plan

Have you noticed that your account is hitting the resource limits often? Need more space to...

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